International Customer Service Representative - Bali

Join Meratus, a leading name in maritime logistics, as an International Customer Service Representative based in beautiful Bali. This role offers a unique opportunity to bridge global clients with seamless service solutions while enjoying the vibrant culture and stunning landscapes of Bali. As part of our international team, you'll handle inquiries from clients across the globe, ensuring their shipping needs are met with the highest level of professionalism and efficiency.

In this role, you'll be the first point of contact for our international clients, using your excellent communication skills to resolve queries, provide updates, and ensure a positive customer experience. You'll work closely with our logistics team to coordinate shipments, manage documentation, and keep clients informed every step of the way. This is a fantastic opportunity to leverage your customer service expertise in a dynamic, international environment.

📋 Tanggung Jawab Pekerjaan

• Act as the primary point of contact for international clients, providing timely and accurate information about shipping services.
• Coordinate with logistics teams to ensure smooth and efficient handling of shipments.
• Manage and update client documentation, including invoices, bills of lading, and other relevant paperwork.
• Resolve client inquiries and complaints promptly, ensuring high levels of customer satisfaction.
• Provide regular updates to clients on the status of their shipments.
• Assist in the development and implementation of customer service strategies to improve client satisfaction.
• Maintain detailed records of all client interactions and service requests.
• Stay informed about industry trends and developments to enhance service offerings.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, International Relations, or a related field.
• Minimum of 3 years of experience in customer service, particularly in an international or logistics setting.
• Excellent communication skills in English, both written and verbal.
• Proficiency in using customer relationship management (CRM) software such as Salesforce or HubSpot.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Familiarity with maritime logistics and shipping processes is a plus.
• Ability to work well under pressure and meet tight deadlines.
• Enthusiasm for working in a multicultural environment and a passion for Bali's culture and lifestyle.

🛠️ Keahlian

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